The work aimed to improve a rules-based RPA process for automated handling of emails with resigned customers. By combining the RPA procedure with Data Engineering and AI, Frende managed to double the level of automation and liberate workhours for more productive tasks.
- Integration of disciplines
- Automated processes
- Using Natural Language Processing (NLP) for text analysis
Anders Dræge – Business Analyst – Frende Insurance
Anders Dræge has a PhD in Petroleum Geophysics (2006) and has been working with research in Equinor for thirteen years. He has received the Falcon Award (2007) and the Nigel Anstey Award (2019) for best papers in Petroleum Geoscience and First Break respectively. Anders has been working in Frende Insurance since 2019, and is currently leading the team for AI and Machine Learning. Current main focus is automation of processes based on Natural Language Processing (NLP) models.
Day 1 | M2 | Analytics And Visualisation Stage
Anders Dræge | Business Analyst | Frende Insurance